FAQ

Frequently Asked Questions

Welcome to ZylooMart. Below are answers to some common questions about our electric bikes, orders, shipping, and customer support.

1. What products do you sell?

At ZylooMart, we sell high-quality electric bikes designed for everyday commuting, outdoor rides, and convenient travel.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

3. How long does shipping take?

Shipping usually takes 3–5 business days within the United States. Business days do not include weekends or public holidays.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to check the delivery status of your order.

5. Do your electric bikes come assembled?

Some bikes may require minor assembly after delivery, such as attaching the handlebar, pedals, or front wheel. Please check the product details for assembly information.

6. Are electric bikes easy to use?

Yes, our electric bikes are designed to be simple and convenient to ride. They are suitable for commuting, short trips, and recreational riding.

7. How far can an electric bike travel on one charge?

The riding range depends on the bike model, battery size, rider weight, road conditions, and riding mode. Please check the product description for the estimated range of each electric bike.

8. How long does it take to charge the battery?

Charging time may vary depending on the model and battery capacity. Most electric bike batteries take a few hours to fully charge. Please refer to the product manual for exact charging details.

9. Can I ride an electric bike in the rain?

Most electric bikes can handle light rain, but we do not recommend riding in heavy rain, deep water, or flooded areas. Always follow the care instructions provided with your bike.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. Our support team will review the issue and assist you.

11. Can I cancel or change my order?

If you need to cancel or change your order, please contact us immediately. Once an order has been processed or shipped, we may not be able to make changes.

12. Do you accept returns?

We want our customers to be satisfied with their purchase. If you have an issue with your order, please contact our support team so we can review your request and guide you through the return process.

13. Do you offer warranty?

Warranty details may vary by product. Please check the product page or contact our support team for warranty information related to your specific electric bike.